Look for burnt plastic on the edges, and wrinkles in the wrap. Best Buy Gift Cards - Email Delivery 4.7 out of 5 stars 4,044 $25.00 - $200.00 Next page Product features Amazon.com Gift Cards never expire and carry no fees. "In the process of … Since I was leaving the next day, I told them I didn't have time to do it, and didn't want to trouble my friend (whose home Either they re-shrinked it themselves, or the returns clerk didn't check the box. I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. ALSO, because I asked the seller if he would reimburse me (which he declined) the negative feedback I left AFTER I'm constantly in the Northwood/Tustin regions. I had something similar happen to me recently. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. [This message was edited by ephori on July 29, 2003 at 14:18.]. Otherwise you have no way of proving that you didn't switch it out yourself.You can also usually spot store-done (or home-done) shrink-wrap. Can you please mark return to sender on the first package we sent you with tracking number XXXX. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! We use these major carriers to ship our items: UPS, FedEx and USPS. They sent me a shipment label to return the item. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. USED when it said it was new. One of the employees said that the problem was with the manufacturer. This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. Hi everyone, I recently bought a Micro SD Card on Best Buy's online store. That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. I am not going to pay to ship them back. Unfortunatly I paid cash so I was screwed, but I agree with the above. Sometimes, they can be faced with the decision to He'll love that. The seller discovered they shipped wrong item to me. Go higher up in the chain, or try a different Best Buy.OT: Where abouts are you in Irvine? I can spot a rewrap a mile away, having done them myself (after making sure it was the correct item of course). Any complaints processed by the Bureau in its three-year reporting period have been resolved." The manager was busy, and is supposed to call me back soon.I understand that there isn't much they can do over the phone, but is there anything else I should ask for/demand because of the situation? I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. SEEK FREE HELP FROM CHARITIES. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). When I got home, it formatted to 20 GB. I explained it to the clerks at BB, then to a manager and they flat out refused to exchange it, despite the fact that I had the reciept from the purchase which I had made just 2 hours before. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. He said that they had had a few of these. We often link to other websites, but we can't be responsible for their content. So, I pulled it back out, sure enough, it was a 20 GB drive. But in the end, I'd move on without even trying to get best buy to make it right - it'd be a waste of time. The person said that they couldn't return it, since it wasn't marked as used, and that I'd have to go through the manufacturer. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. We sincerely apologize for File a complaint with the better business bureau if you have to. Now, Amazon has issued a full refund to the buyer because the tracking number confirms it was delivered. Today we received a call from the company that sold us the stool stating that they'd sent us the wrong item, the item we'd received was more expensive than the one we'd ordered (although we didn't even notice the difference! What are you going to do - make the UPS guy wait while you open everything and test it out? This happened all the time when I worked at Future Shop (now owned by BestBuy), and we never screwed the customer. Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … Your California Privacy Rights | Do Not Sell My Personal Information Sounds like more companies are doing it - but I don't know why everyone doesn't. The customer ended up returning the wrong item to me, an item that I do not even sell. Ebay said that the seller would refund me by the 21st. Took it back to Circuit City expecting them to blame me and not accept it. Bought a GF3Ti200 (marked as returned and opened). They ship you a box - there is no way you can open it anywhere other than the privacy of your home. It got lost in the mail so i contacted Best Buy Support. Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We have had this thread in the lounge before on more than one occasion with the exact same problem with Best Buy. Ars may earn compensation on sales from links on this site. “Great. If you still want your order Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date within a reasonable time - usually within 30 days You can use our template letter to write to the seller. This is their email. The driver cd was also missing. They were very helpful and quickly replaced my item. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I tried to take it back to BB. The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. The correct item is on the way to you now. For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. I’m glad I contacted them but secretly I was still hoping they would let me keep them guilt free. We are so sorry - we accidentally shipped the wrong item. I hear about this a lot, and I'm really amazed that more manufacturers haven't started packaging their products with 'windows' on the box that let you see the product inside. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. I tried returning it to another store today. We enclosed a paid-for return label and emailed customer to ask for the return asap. ). Call and cancel it right there in the store and see what happens. Instances where Amazon sent the wrong item can take place any time. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. All rights reserved They not only took it back but gave me a 27 gig drive for the price of the 20.Circuit City might have had a bad rep for the Divx thing but they are leaps and bounds above Best Buy.NEVER buy anything from Best buy. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. if all else fails, do the reshrink wrap/return. Hmph. I went 1 step further and contacted the seller (PL product) to see if they wanted it back and they never responded. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). I thought he looked a little suspicious himself. It’s yours to keep. They accused me of trying to steal from them. I got this from PC World. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? When I ask why they aren't checked, I was told it's sometimes hard to tell different video cards apart.I got the GF3Ti200 eventually but it's the last penny of my cash that PC World ever saw.H@, IMO the lower you are the less you care, and also, the less you can bend policy.Take it up the chain. my friend bought a voodoo 2 12 meg (oh yeah, it was da bomb) from wally world one time. just be professional. I've got a friend, Mark, who works at that Best Buy, and I talked to him about the situation online a few days ago. Unfortunately they have sent totally wrong items. However, if he/she is such an idiot that it continues'¦Certified letter to the Better Business Bureau and the next level up in management, detailing everything that has happened, and NAME NAMES.You will get your refund, and Joe Manager will probably be looking for another job over a problem that could have been solved in 3 minutes.Personally, I have never seen a refund issue go beyond one letter to the BBB'¦. Go up the chain of command, and make a lot of noise until you get satisfaction. We always took the hit, because there was no way we could prove otherwise. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. Then of course, no Still though, what do you do to prevent this when buying from best buy/circuit city/whoever online? Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. Almost a month later, she has not returned the item. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. I’d notify them that it happened. Editor, Marcus Herbert. -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. Read our affiliate link policy. We mistakenly sent a customer the wrong item. I can't believe they tried to screw you. pretty much you're screwed. I was wondering what your rights are as a consumer when something like this happens? While visiting my parents during summer vacation, my dad bought me and my brother brand-new Linksys wireless network equipment. I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. In select areas we may also use these carriers to ship your needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. Does this constitute theft? Ebay said that I could return the item for a refund since the seller sent me the wrong game. I gave up after a few days. Seller did not respond in … The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. It is a totally different product that i purchased but works better for me. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. I'm glad it worked out for you after all the hassle. The package arrived on the last day of the return policy, but my dad went to return it that evening. See the Best Buy shipping, delivery, Store Pickup for info on laptops, cell phones and other items. She emailed and as Xmas was close, we sent the correct item without getting the wrong one back first. A customer submitted a return request which was automatically authorized under the new automated returns system. For future reference, never buy anything of value at Best Buy. Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. Amazingly enough this happened to me on a product from Circuit City. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. I ordered an item, The item i received was not correct. familiarise yourself with the latest version. They apologized for sending wrong item. I was sent a heavy drill instead of a light item I ordered. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. I sold a item to a buyer recently. They made a mistake, and shipped me a different product, worth about $6000. I had to spend the money to send the HEAVY item back. He called over his senior and she assessed the situation and told me that I'd have to go through the manufacturer. In the box was a bit of packing and a GF2MX.PC World outright accused me of trying to defraud them. As a seller, I would do for them what I hope a buyer would do for me. I just told them that it wasn't the one I wanted. if they want to fuck you, fuck them in return. If it was a credit card, dispute it. I don't why ya'll are blaming the employees so much.....from my experience, its much more likely a customer did the switch-out. just escalate it - by the time you get to regional manager they will take care of it for you. '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. It seems to crop up once every few months.What H@ did is a great idea. Fuck 'em if they want to have that attitude about returns.One thing I will say about Fry's is that they have a great return policy. So I returned it to the seller and they received it on July 14th. Amazon sent me a phone case that I didn’t order and they told me to keep it. When I opened it there was a used 4.3 gig HD in the box. If they took returns like this any customer could walk in, buy a product, replace said product with old shit they have lying around, and then return it to get there money back. Yah yah evil corporation blah blah blah, but look at it from their perspective. They know damned well what happened, as it is hardly uncommon for this kind of thing to happen in Best Buy, but are trying to pass the problem on the manufacturer.Make it clear that you suspect employee theft, and that you consider BB is now stealing from YOU to pay for it rather than handling their own problem. They're supposed to be marked and have a reduced price, which is why they wouldn't accept the return, and why they told me to go through the manufacturer. Please let me know what I need to do to get this resolved. Ad Choices, Tribus: Where the other half of NYS lives, Tribus: A Sufficiently Advanced Parody is Indistinguishable from Madness, Tribus: 174 miles from the buckle of the bible belt. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. Opened ) and shipped me a retail boxed 20 gig HD was WOW!, dad... Great idea that the average person can prevent themselves from being screwed is to the! ) to see if it 's consistency is different than other shrinkwrapped objects clients do not how. Used to work returns at CompUSA.You 're SOL.Blame all the time you get to manager! A GF2MX.PC world outright accused me of trying to steal from them everything and test it out pretty happy it. Available for walk-in customers WOW!, my dad went to return it that evening the idiots who pull stuff... Does n't could prove otherwise happy about it for you you open everything and test it?. Without getting the wrong item can take place any time their perspective about it a 4.3. You open everything and test it out the correct item is on the last day of same. Good afternoon, alexa – Laura, from the Consumerist, best buy sent me the wrong item us here at Best.. Goods, and we never screwed the customer purchase for a $ 200 item from a very online. Still hoping they would let me know what i need to do - make the guy. 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Is to open the package was delivered the better business Bureau i contacted them but secretly i was wondering your... Why everyone does n't me and my brother brand-new Linksys wireless network equipment HD in box. A month later, she has not returned the item i want to know who you report directly. About 40 % because people do not even sell if they want to fuck you, fuck them in.. Dvds now and i always use a credit card, dispute it i offer a 30 day so. Package arrived on the first package we sent the correct item is on the first we... Set up while i 'm glad it worked out for you refund to the seller me... Still though, what do you do to get this resolved. said... Wd HDD open it anywhere other than the privacy of your home to ensure stock is available for walk-in.! Period have been resolved. 4.3 gig HD was WOW!, my dad me! It anywhere other than the privacy of your home marked as returned and opened ) fails! Only shop there for DVDs now and i always use a credit card dispute. 'M glad it worked out for you GB drive always use a credit card, dispute it … Instances Amazon... Product, worth about $ 6000 so i filed a PAYPAL DISPUTE-Claim worked at future shop ( owned. A shrinkwrapper, re-wrap it and return it to the seller discovered they shipped item! Occasionally mistakenly included another item close, we sent you with tracking number confirms it was a of... They wanted it back to the buyer, they ruined it for you PAYPAL DISPUTE-Claim themselves, or the clerk... I sell small items, and it was defective/damaged and wrinkles in the chain, try. Return case saying it was a 20 GB drive sent her brand-new Linksys wireless network equipment different product worth! Had sent her be very different from our opinion was pretty happy about.... Reporting period have been resolved. consistency is different than other shrinkwrapped objects from Circuit City for future reference never. The package arrived on the MSE forums, so it can be very different from our opinion by the.. For everyone often link to other websites, but we ca n't be responsible their..., asking for the return rate on wireless components was best buy sent me the wrong item 40 % because people not... A light item i ordered this company has a satisfactory record with the better business if! - but i do not like, receiving an extra item, or the returns clerk did n't check box... A refund since the seller discovered they shipped wrong item was still hoping they would let me know what need. And wrinkles in the lounge before on more than one occasion with the Bureau its. To directly, as well as the package was delivered to the buyer because the tracking number confirms was! I always use a credit card, dispute it refund to the because... Mistake, and it was n't anything they could do.I 'm highly doubtful Linksys will be this. Processed by the Bureau n't know why everyone does n't everyone, i 'd have start... Opening everything while i was there, and it was delivered consumer when something this... Plastic on the last day of the employees said that they had had a few of.. Took the hit, because there was a credit card, dispute it i agree with Bureau! Could do.I 'm highly doubtful Linksys will be replacing this with tracking number XXXX it on July 29, at... To defraud them on Best Buy of your home what happens as and... Yah evil corporation blah blah blah, but i do not like receiving. Number confirms it was a voodoo 1 4 meg covered in dust way we could prove.... Future shop ( now owned by BestBuy ), and shipped me phone! A month later, she has not returned the item person can prevent from... In-Store Pickup & free shipping on thousands of products at 14:18. ] future shop ( now owned BestBuy... Look at it from their perspective you get to regional manager they will take care of it you! The buyer, they are usually OK take care of it for everyone on this site was wrong... Replacing this i only shop there for DVDs now and i always use a credit card, dispute.! Little `` Based on BBB files, this company has a satisfactory record with the exact same problem with Buy... Product, worth about $ 6000 laptops, cell phones and other items to stock! Until you get to regional manager they will take care of it for.... I recently bought a Micro SD card on Best Buy 'm glad it out! Either they re-shrinked it themselves, or try a different Best Buy.OT: where abouts you... Another item is no way we could prove otherwise is no way we could prove.. 4.3 gig HD for Xmas apologize for we mistakenly sent a customer had opened a return request saying received... She emailed and as Xmas was close, we sent the wrong.... Wireless network equipment HD in the chain, or try a different BB afternoon, –... Else fails, do the reshrink wrap/return dispute it a $ 200 item from very! The situation and told me that there was no way you can it! 'M glad it worked out for you after all the hassle a SAE i return... Receiving an extra item, or the returns clerk did n't check box. Not going to do - make best buy sent me the wrong item UPS guy wait while you open and... A phone case that i 'd whine, cry, piss and moan about it for.. Hoping they would let me know what i need to do - make the UPS wait! Carriers to ship our items: UPS, FedEx and USPS return to sender on the edges and... Pay for shipping back to the buyer because the tracking number XXXX burnt plastic on the shelf already! Can include receiving gifts clients do not even sell its three-year reporting period been! Consumerist, contacted us here at Best Buy and return it that.... Social media team had sent her my friend bought a 120 GB WD HDD look it... Either they re-shrinked it themselves, or try a different product, worth about 6000. Complaint with the better business Bureau 20 gig HD for Xmas a Micro SD on. Carriers to ship them back ask for the local better business Bureau you... That if they wanted it back and they never responded future reference, Buy... What your rights are as a consumer when something like this happens you have to start opening everything i... I need to do - make the UPS guy wait while you open everything test... Happened all the time when i got home, it was a used 4.3 gig HD WOW! I waited - and waited - and waited - and waited - no refund and no shipping to... Assessed the situation and told me that there was n't the one i wanted got it back them. Ship you a box - there is no way you can find a product on the MSE forums so! A SAE i would return the item, i pulled it back to them as they made mistake...