An example survey you can send out to crowdsource ideas for knowledge base articles 3. Here are some ideas for you/examples of what I have seen my clients do: HR: Employee Onboarding – easily share information, links, and documents with new employees; PMO: Build a Wiki/Knowledge Base to document … Include a … The knowledge economy is the creation of value using human intelligence. Leading companies use ProProfs for their documentation. If you’re just launching your knowledge base, start small. Example … Now, to be fair and clear, we did have the ability to tag Wiki pages in the past. Recommended Reading. Knowledge base software lets you easily add digital media resources directly into your articles. Example from Groove’s Knowledge Base: New User Basics. In the case of previous knowledge-based systems, the knowledge was primarily for the use of an automated system, to reason about and draw conclusions about the world. Wealthbar’s accompanying live chat widget compliments their self-service, providing users … Not all knowledge base … Learn more about how a knowledge base helps your team work smarter. For example, if you create a knowledge base article and add the label "display", and then create another article and don't add the label "display" – the page without the label will still display in the search. All five knowledge management examples have one thing in common: they deliver simplicity in the front supported by sophisticated strategies and processes in the back. A knowledge … Wealthbar is another example of a well organized knowledge base. This keeps the knowledge base organized and ensures every article has a place and a purpose. 1. For example, if you are creating a knowledge base article on how to install a piece of software, it can help to have images of each screen as well as text descriptions. And so, in this post, I’ve rounded up 8 great examples of knowledge base tutorials that worked perfectly for me. Help Scout’s Docs is an example of knowledge base software, built to deliver better self-service and to integrate tightly with our customer service software. Knowledge management products adopted the term "knowledge-base" to describe their repositories but the meaning had a subtle difference. Your knowledge base software should be a network of excellent articles that complete each other. 9 Knowledge Base Tips for a Better Customer Experience . For example, an artist who recognizes the emotional states that produce their greatest work who is able to put themselves in this state of mind before they paint. Once you have a consistent layout and presentation nailed down, it’s time to write. Structure, layout, and design of your self-service center matters. The obvious choice is a Company-wide Knowledge base, but there are many other great uses as well. There are certain … This way you give your users all the information they need to draw more benefits from using your product. This plugin works with most premium and free WordPress themes and it’s a great options if you don’t want to install a separate WordPress installation just for knowledge base. A database may only include the names of HR representatives, their phone extensions and email addresses. Self-Knowledge Knowledge of the self. Also with the online web access (OWA) for Word, PPT, etc., creating a standard library with files is the way to go - easier for users to create and manage content versus the complicated management of a wiki library. 4. How to use Wunderlist’s Calendar Feed (@ Wunderlist) If you use to-do tools, you probably know that they only help when they integrate with your … Tools we use to create images and videos. Using an IT Support team as an example… Live Customer Support Examples of KnowledgeBase … Knowledge base template examples. But that required provisioning of an Enterprise Wiki site collection. Let’s look at some of the best knowledge bases around and what you can learn from them. Customer Sites | Features | Case Studies. There are many knowledge bases, some of which you're probably using but just haven't considered being one. It’s … The 10 Best Knowledge Base Examples. Keep your guidelines clear and straightforward, and don't be afraid to use knowledge base examples and screenshots to get your point across. They’ve gone with a clean and simple approach with customized icons and self explanatory categories. You could say that SharePoint Knowledge Management (KM) tool instead of Sharepoint knowledge base software … Examples of Knowledge Bases 1. First and foremost, the knowledge within the article has to be high quality and contain the solution. For example, on HubSpot's knowledge base, you can search by HubSpot product, the type of resource, or a variety of topics, such as Blog, Dashboard, Emails, Integrations, and Sales Templates. If your knowledge base isn’t easy to navigate and tailored to your customers’ needs, they’re going to feel frustrated and give up. Knowledge Base Examples We help you create awesome help sites with ProProfs Knowledgebase Software. It is perfect for anyone starting off with the service. Looking for a knowledge base… I described this in detail in this post. If you have a business website, a well-developed knowledge base should be on your list of priorities in case you have not taken care of it by now.In this article we will learn what is a knowledge base, what are the benefits of a knowledge base and what are some great examples of knowledge bases. Source: Lyft. 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